Service Termination and Refund Policy

Service Termination and Refund Policy

1. Buyer terminating a service or contract

• A buyer may cancel a transaction or end a service (rental, technical service) by notice through the platform, email or hotline.
• Time of termination: the time the buyer sends the notice, unless the quotation or contract states otherwise.
• HPL247 and the seller respond within [3] business days of receiving the notice.
• Charges already incurred (rental period elapsed, work performed, reasonable costs spent) are calculated per the quotation; the remainder is refunded under the Return and Refund Policy within [7] business days of the parties agreeing the amount.

2. Other cases of termination

• The seller does not perform as committed: the buyer may cancel and is refunded the unperformed part.
• The transaction cannot be performed due to force majeure or a state authority's request: the parties agree a refund of the unperformed part.

3. Suspending or terminating a seller account

• HPL247 may suspend or terminate a seller account for breaching the terms, providing false information, or at the request of a competent state authority.
• Except at the request of a state authority or for serious violations, HPL247 gives the seller at least 5 days' notice before suspending or terminating.
• After termination the seller can still access and download contract data for at least 3 years; transactions in progress are handled under the contract, protecting the buyer's rights and the reconciliation and payout of any remaining money.

4. How refunds are made

Refunds are made by bank transfer to the account the buyer paid from, unless the buyer asks in writing for a different account.