Return and Refund Policy

Return and Refund Policy

1. Conditions for return and refund

• Goods that do not match the description, quotation or listing commitments (wrong brand, model, capacity, condition, missing accessories).
• Goods that are damaged or technically defective through no fault of the buyer, found on receipt or during the warranty period.
• The seller does not deliver, or delivers later than the agreed time.
• Used forklifts and equipment: assessed against the handover record and the published condition information. Goods used after handover, damaged by the buyer, or installed/modified to special order are not returnable unless the fault lies with the seller.

2. Time limit

The buyer submits a request by hotline, email or in the transaction within [7] days of receiving the goods (or within the warranty period for technical defects), with photos, records and documents.

3. Process

1. The buyer submits a request; HPL247 acknowledges it within 24 hours.
2. HPL247 works with the seller to verify, may require an on-site check, and replies within 3 business days.
3. If accepted: replacement, repair or refund as agreed.
4. Refund: HPL247 transfers the money back to the account the buyer paid from within [7] business days of the decision. The refunded amount is deducted from money HPL247 holds or would pay to the seller.

4. Costs

If the fault lies with the seller or the goods do not match the commitments, the seller bears transport and handling costs. If the buyer changes their mind or the request does not qualify, the buyer bears the costs unless the seller agrees otherwise.

This policy does not exclude the buyer's rights under consumer protection law.