Technical Service Provision

Technical Service Provision

Applies to maintenance, repair, inspection and technical consulting services provided by technicians and technical service providers through HPL247.

1. Request: the customer creates a service request or books an appointment on the platform, describing the equipment, the issue, the location and the preferred time.
2. Assignment: HPL247 or the partner connects the customer with a suitable technician/provider. The assignee's details are shown to the customer.
3. Quotation: labour, materials and parts costs are quoted in advance; the customer accepts the quotation before work starts. Additional work needs the customer's consent.
4. Performance: the technician follows the checklist, updates the status and records results and photos in the system.
5. Acceptance: the customer confirms completion and may leave a review. The service is treated as completed when confirmed, or [3] business days after the completion notice without a response.
6. Payment: per the Payment Policy; HPL247 receives the money, reconciles and pays the provider after deducting the platform fee.
7. Service warranty: per the provider's commitment, at least [30] days for repaired items, stated in the quotation.
8. Cancellation or rescheduling: the customer gives [24] hours' notice to avoid charges; any late-cancellation costs are stated in the quotation.